Frequently Asked Questions (FAQs)
1. What products do you offer?
At Mak Bike, we offer a wide range of bike accessories, including helmets, bike lights, locks, tools, pumps, and maintenance kits. We focus on high-quality products designed to improve your cycling experience, whether for safety, performance, or convenience.
2. Do you ship internationally?
Currently, we only offer shipping within the United Kingdom. However, we’re looking into expanding our shipping options in the future, so stay tuned for updates!
3. How long will it take for my order to arrive?
We aim to deliver your order within 2-4 business days. Please allow up to 8 business days for shipping, depending on your location. You’ll receive tracking information once your order is shipped, so you can monitor its progress.
4. Do you offer free shipping?
Yes! We offer free shipping on all orders within the United Kingdom, so you don’t have to worry about extra shipping costs at checkout.
5. What is your return policy?
We offer a 30-day return policy. If you’re not completely satisfied with your purchase, simply return the item(s) in their original condition within 7 days for a full refund. Return shipping is free. You can start the return process by contacting us at contact@makbike.store.
6. How do I track my order?
Once your order has been shipped, you’ll receive a tracking number via email. You can use this number on the shipping company’s website (DHL or UPS) to track your package.
7. What payment methods do you accept?
We accept payments via PayPal. It’s a secure and convenient way to complete your purchase online.
8. I’m having trouble placing an order. What should I do?
If you’re having any issues with placing an order, feel free to contact our customer service team at contact@makbike.store. We’re happy to help and make sure your shopping experience goes smoothly.
9. Do you offer discounts or promotions?
We occasionally offer discounts and promotions, so be sure to sign up for our newsletter to stay updated on the latest deals and offers.
10. Can I modify or cancel my order after it’s been placed?
Once your order has been placed, we begin processing it right away to ensure fast delivery. If you need to make any changes, please contact us as soon as possible at contact@makbike.store. We’ll do our best to accommodate any requests before the order is shipped.
11. Do you offer gift cards?
Currently, we do not offer gift cards. However, we are exploring the possibility of offering them in the future.
12. How do I contact customer service?
You can contact our customer service team via email at contact@makbike.store or by calling +44 7537 102162. Our team is available to assist you with any questions or issues you may have.